The airline, in an official statement, said that they have taken very serious note of the incident that has caused extreme distress to the passenger.
As a first step, Air India has banned the passenger for 30 days, the maximum it is permitted to unilaterally do so, it said further.
“A police complaint has already been lodged, and Air India is committed to assisting the law enforcement agencies as well as regulatory authorities to ensure that justice is delivered,” the Air India spokesperson said, adding that they have reported the matter to the Directorate General of Civil Aviation (DGCA) for further action.
“We have also constituted an internal committee to probe lapses on the part of Air India’s crew and address the deficiencies that delayed quick redressal of the situation. We are also in regular contact with the aggrieved passenger and her family during the investigation and reporting process,” he added.
